Yes, pre-registration is required for using EPIC e-Form Submission Services. Please go to [ New Applicant Registration ] on the EPIC e-Form Homepage and register as a new applicant.

No, you can use the new e-Form Submission Services right away, with the same username (email address) and password.

Your username should be the same as the email address which was used for new applicant registration. An email notification which was sent to your email address after the registration may help you recall.

Please go to [Forget Password ] under [Account Settings ] on the EPIC e-Form Homepage to reset your password. You will be required to provide your username (email address) to complete the process. An email notification with a new auto-generated password will be sent to your email address.
You may also change the auto-generated password by going to [Change Account Password ] under [Account Settings ] on the EPIC e-Form Homepage.

You can change your applicant details by going to [Maintain Account ] under [Account Settings ] on the EPIC e-Form Homepage, but you cannot change your username.

Please contact EPD by the following means:
Telephone enquiry: Please call the EPD Telephone Enquiry Centre from 9:00am to 6:00pm, Monday to Friday at 2838 3111.
Email Enquiry: epd_epic@epd.gov.hk

EPIC e-Form Submission Services are available 24 hours per day and 7 days per week.

Adobe Reader / Arcobat version 9.2 or above is required. For using online payment services, an internet browser (Microsoft IE / Mozilla Firefox) with additional configuration and plug-ins is required. Please visit [ Prerequisite for Using Services ] for more details.

For application form which requires digital signature, you need a valid digital certificate issued by the Hong Kong Post Office or any Certificate Authority recognized by the HKSAR Government. For application form which requires image of signature, you need an image of signature not larger than 100KB with JPG/PNG/GIF/TIFF formats. If you are going to settle payment through Internet PPS, please prepare your PPS account number and password. At present, some credit cards implement "Verify by Visa" or "Master Card Security Code" mechanisms to prevent unauthorized usage of the credit card. For settling payments with these Visa and MasterCard credit cards, you must register the "Verified by Visa" and "Master Card Security Code" service respectively with your card issuing bank. Otherwise you may not be able to complete the transaction.

Internet access is required if you use the "Pre-fill Personal Data" / "Submit Application" feature which requires system logon. Form data validation in some e-Forms also requires system logon.

- Click here for the details

Recognized digital certificates for personal use currently available in Hong Kong are issued by the two recognized certification authorities, namely the Hongkong Post Certification Authority and Digi-Sign Certification Services Limited. Please click [ Here ] for more details.

You will receive an acknowledge email showing the application details including the application received date, the EPIC Reference No., and the site/premise address. If you proceed the online payment process but cannot complete successfully due to session timeout, cancellation, or rejection, you will receive a payment reminder email for your reference.

After the submission, you can check your application status by visiting [ Inquire Licence Application Status ] under [ Application Status Enquiry ] on the EPIC e-Form Homepage.

After the e-Form submission is completed, you can save the filled e-Form in your computer, like any other files. You can also download the e-Forms which you have previously submitted to EPD by going to [ Inquire Licence Application Status ] under [ Application Status Enquiry ] on the EPIC e-Form Homepage.

Yes. You can cancel your applications after submission by going to [ Request for withdrawal of an application ] under [ Application Status Enquiry ] on the EPIC e-Form Homepage.

While you are filling an outdated e-Form, and performing the "Pre-fill Personal Data" or "Submit Application" action which requires system logon, the e-Form version will be validated. You will be prompted to download a converted e-Form of latest version to your PC and it will contain all the form data you have filled in the outdated version.

Fees paid will not be refunded.

EPIC e-Form Submission Services accept credit cards (Visa/MasterCard/JCB/UnionPay), PPS and FPS payment.
Starting from January 2017, if you submit an electronic form of Construction Noise Permit (END74 & EPD75) and Noise Emission Label (EPD201 & EPD202) which requires image signature, you are able to choose settling application fee at Customer Service Counters.

If you proceed the online payment process but cannot complete successfully due to session timeout, cancellation, or rejection, you can wait 15 minutes and then try to continue the payment process, by clicking the [Payment] URL on [ Applications ] list under [ Inquire Licence Application Status ] on the EPIC e-Form Homepage, OR by clicking the [Payment] URL within the payment reminder email.

The operation time limit will be 4 minutes (for EGIS Online Payment Services Webpage), 7 minutes (for PPS webpage), 15 minutes (for Visa/MasterCard/JCB/UnionPay payment webpage), and 3 minutes (for FPS QR Code).

Starting from January 2017, if you submit an electronic form of Construction Noise Permit (END74 & EPD75) and Noise Emission Label (EPD201 & EPD202) which requires image signature, please proceed with online payment or settle payment at Customer Service Counters within 30 days from the date you submit your application or your application will be denied.

You should press the [Allow] button to continue the system logon process.

This error message only occurs when you are using Adobe Reader / Acrobat version 9.3 or above for e-form submission. Please click the [Options] button and choose "Trust this document always" option, then save the file. You can then continue the form filling process.

The logon session only lasts till the Adobe Reader is closed. Therefore, you have to log on again after reopen the Adobe Reader.

PPS has updated the system requirements with effect from 15 October 2009. Users who do not have TLS (Transport Layer Security) enabled in the browser or Java software would not be able to pay with PPS. Please check and update the settings of your browser and Java software according to the system requirements set out in the [ PPS website ].

If you wish to pay your bills through this e-service on a device with Kaspersky Internet Security software installed, you should include the link of EPIC webpage (https://epic.epd.gov.hk) to Kaspersky Safe Money list (https://help.kaspersky.com/KIS/2018/en-US/82231.htm) to avoid the potential error message [PAY-E-0000] when making payments. In case the message does appear, you should check with Environmental Protection Department at 2838-3111 on the payment status by quoting your transaction reference number. Please refer to the answer of Question 1 of [ Information Security ] of the FAQs about GovHK Online Services.