Yes, pre-registration is required for using EPIC e-Form Submission Services. Please go to [ New Applicant Registration ] on the EPIC e-Form Homepage and register as a new applicant.

No, you can use the new e-Form Submission Services right away, with the same username (email address) and password.

Your username should be the same as the email address which was used for new applicant registration. An email notification which was sent to your email address after the registration may help you recall.

Please go to [Forget Password ] under [Account Settings ] on the EPIC e-Form Homepage to reset your password. You will be required to provide your username (email address) to complete the process. An email notification with a new auto-generated password will be sent to your email address.
You may also change the auto-generated password by going to [Change Account Password ] under [Account Settings ] on the EPIC e-Form Homepage.

You can change your applicant details by going to [Maintain Account ] under [Account Settings ] on the EPIC e-Form Homepage, but you cannot change your username.

Please contact EPD by the following means:
Telephone enquiry: Please call the EPD Telephone Enquiry Centre from 9:00am to 6:00pm, Monday to Friday at 2838 3111.
Email Enquiry: epd_epic@epd.gov.hk

EPIC e-Form Submission Services are available 24 hours per day and 7 days per week.

Adobe Reader / Arcobat version 9.2 or above is required. For using online payment services, an internet browser (Microsoft IE / Mozilla Firefox) with additional configuration and plug-ins is required. Please visit [ Prerequisite for Using Services ] for more details.

For application form which requires digital signature, you need a valid digital certificate issued by the Hong Kong Post Office or any Certificate Authority recognized by the HKSAR Government. For application form which requires image of signature, you need an image of signature not larger than 100KB with JPG/PNG/GIF/TIFF formats. If you are going to settle payment through Internet PPS, please prepare your PPS account number and password. At present, some credit cards implement "Verify by Visa" or "Master Card Security Code" mechanisms to prevent unauthorized usage of the credit card. For settling payments with these Visa and MasterCard credit cards, you must register the "Verified by Visa" and "Master Card Security Code" service respectively with your card issuing bank. Otherwise you may not be able to complete the transaction.

Internet access is required if you use the "Pre-fill Personal Data" / "Submit Application" feature which requires system logon. Form data validation in some e-Forms also requires system logon.

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